Purchase & Refund Policy

Cancellation and Refunds Overview

1.1 Where your purchase is a coaching programme, we do not offer refunds or cancellations. All contracts and purchases are binding. (For physical goods, see section 4 below) .

1.2  Where your purchase is downloadable at the time of purchase, we do not offer refunds or cancellations.

1.3 Where your purchase is in the form of a membership subscription, cancellation will be made by request through email, kla@kirstylucindaallan.com

Application of Terms and Conditions

2.1.   These terms and conditions (‘Terms’) apply to the KLA Creative LTD coaching services, materials and programmes (the ‘Programme’) operated by Kirsty L Allan with company number 12561962. By registering to be a participant in our Programmes or memberships, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.

2.2.   The agreement between us and you, the person or entity registering to be a participant in the Programme (‘you’) and which is subject to these Terms (The ‘Contract’), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Programme and shall continue until terminated in accordance with these Terms.

2.3.   Payments for one to one coaching can be fulfilled via bank transfer upon receipt of invoice. If however, you are purchasing online or subscribing to a membership, the order process will be as follows:

2.3.1. Add the Programme to the cart and proceed to the checkout and make payment as directed;

2.3.2. if you are paying by PayPal, you will be re-directed to the PayPal website for you to make payment and then once payment is made, you will be re-directed back to our site;

2.3.3. We will send you an email acknowledging your order and confirming whether we have accepted your order.

2.3.4. If at any stage you have made an error in your order, you may email us to correct any errors on kla@kirstylucindaallan.com

2.4.   If you are purchasing online, you should print a copy of these Terms for your records as we will not be filing a copy and we may change these Terms from time to time.

2.5.   These Terms should be read in conjunction with our Terms Of Website and Acceptable Use Policy – all of which can be found on our website www.kirstylucindaallan.com

2.6.   Any content posted or submitted by you to our site in the course of the Programme is subject at all times to the Acceptable Use Policy.

2.7.   Where you are a corporate entity, ‘you’ as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms.

Membership Subscriptions

These Terms & Conditions are between you and KLA Creative Ltd, owners of www.kirstylucindaallan.com (“the company”, “we”, “us” or “our”) and they govern your and our respective rights and obligations. 

Together with the below linked terms and notices (collectively, these “Terms”), they constitute the agreement between you and us related to your purchases or courses and subscription membership on this and related learning websites. Please read these Terms carefully

The Service 

All of our programmes offer course content to its members as set out in these Terms.

Stripe Card Processing collects payments and the membership fee and is the seller of record of delivery and digital benefits.

Membership Benefits 

Members can benefit from a range of courses each month.

Memberships are updated weekly and/or monthly with additional content either downloadable or viewable with subscription.


a. Membership fees, models and duration

All memberships and courses are hosted on the Kajabi Learning platform, all subscriptions, accounts, courses are managed and accessed on Kajabi.

All memberships and course fees are non-refundable except as expressly set forth in these Terms.

b. Payment

If you sign up for your membership through us, are billed by us and you do not cancel through the members area before the next due date of your membership fee we will automatically charge the then-applicable periodic membership fee using your preferred payment method. 

If your preferred payment method becomes invalid during your membership period, or if the charge is refused for any other reason outside our control, you authorise us to use any other payment method we have on file in your customer account. If all your payment methods on file are declined, you must provide us a new eligible payment method within 4 days, or your membership will be cancelled.

Payment is via Stripe card processing; no credit card details are held by the company.

c. Cancellation by you and refunds

If you signed up for your membership through us or affiliates, you may cancel it any time by visiting the billing area and adjusting your membership settings. Cancellation will take place at the end of your current billing period.

No refunds will be given for any incorrect purchases or none use of membership after signing up.

d. Billing Period 

The date you subscribe to any membership service will be the recurring due date in each following month unless otherwise noted by the company. 

Example: Sign up on the 5th, your billing date will be on the 5th of the month.

e. Promotions and trial memberships 

From time to time, we may offer certain customers specific trials or other promotional memberships (usually 1 month via discount code). When the promotion has finished the default current membership price will be applied and recur monthly until you cancel the subscription. 

If for any reason there is a failure to enter the discount code at checkout a refund will not be processed. The customer should confirm the details of the order prior to checking out, the discount will be shown on screen at checkout if applied correctly.

f. Acceptance of membership

We reserve the right to accept or refuse your membership, to the extent permitted by applicable law.

g. No transfer or assignment of membership or benefits

You may not transfer or assign your membership including promotion codes, except as expressly allowed in these Terms.

h. No resale, copy or redistribution to any other persons 

Members are not permitted to export and share content to non-members.

i. No minors

All subscriptions and/or memberships are only available to consumers aged 18 years or older.

  1. Termination 

We may terminate your membership and issue a refund depending on the reasons provided. 

We may terminate your membership immediately by notice if we consider that (a) your use of the membership materially breaches these Terms or (b) you fraudulently use or misuse the content. In this case we will not give any refund. We will inform you of the termination of your membership and your right to appeal.

You may terminate your membership at any time in accordance with Clause 3.3.

  1. Agreement Changes

We may change these Terms or the membership, or any part of it, at any time: for legal reasons; for security reasons; to enhance existing features or add additional features to the membership.

If we make changes, we will inform you in due form and time about it and remind you of your rights. 

Regardless of any changes to these Terms, any increase in the applicable membership fee will not apply before the end of your current membership period. 

If any change is found invalid or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

  1. Our Liability

We are liable for any damage you suffer as a result of gross negligence or wilful misconduct by us, including by our directors and legal representatives.

In addition, we are liable for breach of our obligations under these Terms which are essential for the provision of KLA Creative products and services and which you rely on when joining the memberships/courses. In this case, we are only liable for losses and damage that were foreseeable to both you and us when you joined.

Nothing in this paragraph affects your statutory rights as a consumer.

  1. Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is non foreseeable and beyond our reasonable control. 

  1. Customer Service

For any additional questions, you may contact Services via email at kla@kirstylucindaallan.com.

Programme Sessions

3.1.   The Programme will be provided over the course specified on the sales page and may be delivered through a combination of but not necessarily all: online sessions, telephone sessions, one to one via internet, one on one in person sessions (collectively, the ‘Sessions’), or as a downloadable product as detailed on the site.

3.2.   The date and time of all Sessions are as set out on the site but are subject to change. We will provide you with as much notice of any change as is possible but we shall not be liable to you in any way for any change to such dates or times. Please check the site regularly for updates on changes to dates and times.

  • In Person Sessions

3.3.   If you need to cancel an In Person Session, you should provide us with as much notice as possible (by emailing kla@kirstylucindaallan.com) and we will endeavour to reschedule the session to a mutually convenient date and time. If you provide us with less than 24 hours notice or fail to provide us with any notice we may not be able to reschedule the session and shall not be obliged to refund you any amounts paid in relation to such session.

3.4.   If you arrive late for an In Person Session, we will try to extend the end time but if this is not possible, the session will end at the scheduled time and we will not be obliged to refund you any amounts paid in relation to such session.

3.5.   The In Person Sessions may be held in third party venues such as hotel meeting rooms and you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). We will require you to leave if you do not comply with such policies and rules (and shall not be obliged to refund you any amounts paid in relation to such session).

3.6.   You are responsible for your own belongings that you take to an In Person Session and neither we nor the venue will be liable for any loss, damage, theft or destruction of any of your belongings.

3.7.   You agree to indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a venue as part of the Programme.

  • Telephone Sessions

3.8.   Group telephone sessions shall start and end at the scheduled times regardless of the time that you join the call. If you are late for an individual telephone call, this may be extended at our discretion but if we need to end at the scheduled time, we shall not be obliged to refund you any amounts in relation to such session.

  • Online Sessions

3.11. The online sessions of the Program are held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Program but in the event that such content (or any content added by you or other participants in the Program) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.

3.12. You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorized use of your account.


4.1.   Where we are providing goods or products (such as CDs, DVDs or binders) (‘Products’) as part of the Programme or otherwise, the following terms and conditions of this paragraph 4 shall apply. Affiliate of third party fulfilment e.g. RedBubble and Amazon are subject to their own policies.

4.2.   Any photographs of the Products on our site are for illustration purposes only.

4.3.   The delivery charges for the Products are as set out on our site from time to time.

4.4. Your order will be fulfilled by the estimated delivery date set out in our confirmation email or as described on our site, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will endeavour to contact you with a revised estimated delivery date. Affiliate of third party fulfilment e.g. RedBubble and Amazon are subject to their own policies.

4.5. Delivery will be completed when we deliver the Products to the address you gave us when you placed the order and the Products will be your responsibility from the completion of delivery. Affiliate of third party fulfilment e.g. RedBubble and Amazon are subject to their own policies.

4.6. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. Return delivery will be at your expense. Affiliate of third party fulfilment e.g. RedBubble and Amazon are subject to their own policies.

4.7. You own the Products once we have received payment in full, including all applicable delivery charges. Affiliate of third party fulfilment e.g. RedBubble and Amazon are subject to their own policies.


5.1.   The total price payable for the Programme is as set out in the email correspondence forwarded to you, on the invoice sent via email to you, or on the sales page relevant to the particular program on the website www.kirstylucindaallan.com

5.2.   You may in some circumstances choose to pay by instalments or in one lump sum and the total price payable shall depend upon which option you have chosen and shall be as set out on the invoice forwarded to you via email or as stipulated before checkout. 

5.3.   If you choose to pay in installments each payment is due in equal sums every 30 days until the total price payable has been paid, or unless otherwise agreed in writing between you and the Company. Such invoices are due for payment immediately upon receipt.

5.4.   Payment is to be made by any method that is detailed on our site from time to time.

5.5.   Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 7 days of the date due we reserve the right to (i) charge interest from the date due for payment to the actual date of payment at the rate of 3% above the base rate of HSBC from time to time in force and/or (ii) suspend the availability of the Programme until such time as payment is made or the Contract is terminated.

5.6.   The total price payable as set out in the summary of key terms is exclusive of Value Added Tax (and any other applicable taxes or duties) which shall be added at the applicable rate where necessary.

5.7.   You shall be responsible for any and all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Programme.

5.8.   All payments are non-refundable.

5.9  Cancelling your payment plan without notification will render your payment plan void and you will be required to pay the remaining amount in full. 

Our Obligations

6.1.   We warrant to you that the Programme and Programme materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.

6.2.   Other than as set out in paragraph 6.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.

6.3.   We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

6.4.   We acknowledge that in the course of the Programme we will have access to your confidential information and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information. This restriction does not apply to:

(a) any use or disclosure authorised by you or required by law; (b) any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or (c) any information which is already in, or comes into, the public domain otherwise than through our unauthorised disclosure.

6.5.   You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Programme to you.

Intellectual Property

7.1.   We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Programme and all content within the Programme and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.

7.2.   You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the Programme.

7.3.   We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable license to use all or any of the content of the Programme for the purposes for which the Programme were provided only.

7.4.   Except as set out in paragraph 7.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of any of our logos, trademarks and trading names is strictly prohibited without our prior written consent.

7.5.   You may not without our prior written consent make any audio or visual recordings of any part of our Programme.

7.6.   We may from time to time record the Programme being delivered during your attendance.  You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

7.7.   You acknowledge that certain information contained in the Program and Program materials is already in the public domain.

7.8.   You are not permitted to sell or promote products or services to other participants in the Program at or during any part of our Programme without our prior written permission.

7.9.   The provisions of this paragraph 7 shall survive termination of the Contract.

Term and Termination

8.1.   The Contract shall continue until the end of the Programme when the Contract shall expire other than for the Terms that are specifically stated to remain in force past termination or expiration.

8.2.   Notwithstanding the provisions of paragraph 8.1, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:

8.2.1. The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or

8.2.2. The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or

8.2.3. The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.

8.3.   On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining installments regardless of the point at which the Contract is terminated).

8.4.   Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

8.5.   Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.

8.6.   Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.

8.7.   This paragraph 8 shall survive termination of the Contract.


9.1.   Nothing in this paragraph 9 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

9.2.   We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of / corruption of data or information or any special, indirect, personal consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by the you as a result of you entering into the Contract and/or us providing the Program.

9.3.   Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the price paid by you for the Program.

9.4.   If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

9.5.   We shall not be not liable for additional costs incurred by you as a result of changes in (i) the Program, (ii) any other content, (iii) the location of venues, (iv) the time and date of sessions or (v) trainers, instructors or coaches.

9.6.   The provisions of this paragraph 9 shall survive termination of the Contract.

9.7.   You acknowledge and agree that:

9.7.1. The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Program (which shall be deemed to have been terminated by mutual consent);

9.7.2. in entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of the Programme other than as expressly set out in the Contract.


10.1. By registering for our Programme you warrant that:

10.1.1.    You are legally capable of entering into binding contracts; and

10.1.2.    You are at least 18 years old; and

10.1.3.    That all information you provide us with is materially true and accurate at all times and not misleading in any way.

10.2. You accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

10.3. We may vary these Terms (other than the price payable by you for the Programme) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Programme will be deemed to be your acceptance of any new Terms.

10.4. The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.

10.5. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract without providing prior notice to you.

10.6. If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.

10.7. If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

10.8. A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

10.9. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.

10.10. The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

10.11.  We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).

10.12.   Unless the context otherwise requires, a reference to one gender shall include a reference to all gender identities.

Text goes here